Effective Date: January 1, 2025
Cedar Hill Behavioral Health respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit a form, or engage with our services.
1. Information We Collect
We collect information to help us provide the best care and communication possible. The types of information we may collect include:
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Personal Information: Your name, email address, phone number, and any details you submit through our contact or insurance verification forms.
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Health Information: Details about your mental health concerns, symptoms, or treatment interests that you voluntarily share.
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Insurance Information: Provider name, member ID, and related coverage details you provide to confirm eligibility.
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Technical Information: Non-identifiable data such as IP address, browser type, pages visited, and time spent on our site, collected via cookies and analytics tools.
2. How We Use Your Information
We use your information to:
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Respond to inquiries, verify insurance, and connect you with appropriate treatment options.
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Improve our website and communication processes.
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Maintain records as required by healthcare and privacy laws.
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Send important updates or responses regarding your submitted forms or requests (we do not send marketing messages without your consent).
We do not sell or rent your personal or health information to any third parties.
3. HIPAA Compliance
Cedar Hill Behavioral Health complies with all applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Any Protected Health Information (PHI) you provide is handled securely and only shared with authorized personnel or providers directly involved in your care.
4. Data Security
We use administrative, technical, and physical safeguards to protect your data.
This includes SSL encryption, secure servers, and restricted internal access.
While no system is 100% secure, we take every reasonable step to safeguard your information.
5. Third-Party Services
We may use trusted third-party tools, such as Google Analytics, Meta (Facebook) advertising, and call tracking software, to better understand how users interact with our site.
These tools may use cookies or tracking pixels to collect non-identifiable information. You can disable cookies through your browser settings at any time.
6. Your Rights
You have the right to:
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Request access to or correction of your personal data.
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Ask that we delete your information where permitted by law.
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Withdraw consent for communication or data collection.
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File a complaint if you believe your privacy rights have been violated.
Requests can be made by contacting us directly (see below).
7. Links to Other Websites
Our website may include links to external websites.
Cedar Hill Behavioral Health is not responsible for the privacy practices or content of these external sites.
8. Updates to This Policy
We may update this Privacy Policy periodically.
Any changes will be reflected on this page with an updated “Effective Date.”
9. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Cedar Hill Behavioral Health
Website: www.cedarhillbh.com
Email: [email protected]
Phone: (508) 978-5494
Address: 120 Turnpike Rd Suite 120, Southborough, MA 01772
